STORE POLICIES

LAYAWAYS


Interest-free financing. Free storage. Lay-away limit: Purchase must be over $200 Deposit: Minimum of 20% down Payments timing: Equal installments of 1/3 of the balance, starting on the first day of the second month following the month of purchase. Additional payments will be required on the first day of each month thereafter until the balance is paid in full. Lay aways extending beyond this time frame may be arranged but administrative/storage fees may be assessed at our option as follows: Lay-aways extending 4-6 months beyond the purchase date: 5% of the purchase price. Lay aways extending 7-12 months beyond the purchase date: 10% of the purchase price. Of course, payments can be accelerated without penalty. Statement of condition: Our design consultant on duty will carefully inspect the piece with you and make a notation of any damage/defects, etc. This statement will constitute part of a signed Lay Away Agreement. Payment mechanism: Unless other arrangements are specifically approved, lay away payments must be made by credit card. We will maintain a copy of the card on file and run the payments on the scheduled due date. Customers will not be notified unless a specific request is made due to extenuating circumstances. File information: We will need a copy of a credit card, a physical address, a working phone number, and a working e-mail address in order to process any layaway. It is the customer’s responsibility to notify us if there are any changes to any of this information. Cancellation of purchase: The purchase will be deemed to be cancelled if, after our best good-faith efforts to notify you, a payment is 30 days late. We will retain 50% of the amount paid as of the determination of the cancellation or as of the date that you notify us that you do not intend to follow through on the purchase. This fee is intended to compensate us for our administrative, moving, and storage costs as well as the “opportunity cost” of pulling the piece off the floor for you. Pick-up of merchandise: Merchandise must be picked-up or delivery arrangements made within 30 days of final payment. We must be notified two business days in advance of any pick-up. Lay Away agreement: A signed “Lay Away Agreement”, documenting our mutual understanding of the terms of the layaway, is required for all Lay aways.




RETURNS


Returns of defective or “unstable” product: If within six months of purchasing any full- or near full-priced piece (merchandise discounted more than 30% may be excluded at our option ) from us, there is significant (at our discretion) deterioration of the piece due to cracking, warping, shrinking, separating, etc. you may arrange to bring the piece in and we will repair it at no charge. If the repair is not to your satisfaction, we will give you a full refund. Change of heart: If within one year of the purchase of any full- or near full-priced piece (merchandise discounted more than 30% excluded) from us exceeding $200 in value, you decide that it just isn’t you or, you see something you like more, you may return it to us for a store credit valid for one year from the date of issue. There is no re-stocking fee. Pick up charges will apply if the piece must be picked up.




STORAGE


Take delivery or pick-up when it is convenient for you. Free storage space. Time limit: We will store any number of fully-paid pieces at no charge for up to 2 months. After 2 months, for up to 6 months, provided the additional time is pre-arranged, a storage fee of 5% of the cost of the merchandise will apply. For 6 months to 1 year, the fee is 10%. Notification of pick up: In order to be sure that we have your piece ready and to ensure that we have staff to help you load it, you must advise us 2 business days before you plan to pick up your merchandise. Statement of condition: Our design consultant on duty will carefully inspect the piece(s) with you and make a notation of any damage/defects, etc. This statement will constitute part of a signed storage agreement. File information: A copy of your credit card will be made and retained on file in the event that we have to charge for storage beyond the “free period”. We also require a copy of a government I.D. (Driver’s license, passport, etc.), a physical address, an e-mail address, and a working phone number. You will be required to sign a “Storage Agreement”, including a “Statement of Condition”. Basically, this agreement documents our mutual understanding of the terms of our storing the piece for you. Abandonment: If we are not notified of a need to extend the storage period and if our best good faith efforts to contact you are not successful, we reserve the right to place for sale, at a price that we determine, any merchandise not claimed within 60 days after the end of the pre-arranged storage period. You will receive 50% of the proceeds in the event that it is necessary that we do this. Loss or damage while in storage: Pieces in our care or storage are our responsibility. Our liability is limited however to the net price (plus tax) paid for the merchandise in the event any merchandise is lost or damaged. Any refunds under this clause will be paid by company check within 7 days of the determination of the loss.




APPROVALS


Try before you buy with no obligation.
“Holds” a piece while you consider the purchase
More convenient than a purchase and a refund
Time limit: Customers will be given until the end of the second day following the day the merchandise is taken out or delivered to either return the piece or notify us of their decision to purchase it. If delivery is required, it must be taken by the end of the second day following the day the approval is written up. Delivery/approval dates beyond these parameters may be allowed at our discretion; however, a 10% non-refundable deposit will apply. Delivery charges: Delivery charges will apply for an approval, even if the piece is not kept. A pick-up fee equal to the delivery fee will be assessed for all approvals not purchased where we are required to return to your location and pick up the merchandise. Our delivery service normally includes placement of the piece. If a decision not to keep a piece is made on the spot at the time of delivery, the pick-up fee will reduced by 75%. Multiple pieces: Generally, we limit approvals to no more than two pieces for each individual space or application within your home. If you consider two pieces and decide not to take either, other alternatives may be taken out after the initial selections are returned. Final price: Price as indicated on the invoice will be the final price. Purchase prices are non-negotiable once a piece has been taken out of the store or delivered. File information: A copy of your credit card will be retained in your file so that you may simply call us and we can run the charge if you choose to keep the piece. We also require a copy of a government I. D. (driver’s license, passport, etc.), a physical address, an e-mail address and a working phone number. You will be required to sign an “Approval Agreement”, including a “Statement of Condition”. Basically, this agreement documents our mutual understanding of the terms of the approval. Notification of intent to purchase: Just call us and we will run the charge. No need to come in. We prefer that you speak directly with or e-mail one of our staff at whichever location you picked up the merchandise. Notification of return: At our discretion, the approval period can be extended provided we are notified. Of course, if a pick-up from your location is required, we will schedule it based on our mutual convenience and availability. Notification of assistance upon return: Some of our staff may not be able to lift heavier pieces. So, if you intend to return a larger/heavier piece and will require assistance removing it from your vehicle, it is best to call first and make arrangements so that we can be sure to have someone that can help you. If we do not hear from you: For any pieces taken out of the store, we will consider the purchase to be final and will process the charge to your credit card if we do not hear from you within 24 hours after the end of the approval period. For pieces placed on “in-store approval”, we will take the piece off of approval status as of the end of the pre-arranged approval period. Statement of condition: Our design consultant on duty will carefully inspect the piece with you and make a notation of any damage/defects, etc. This statement will constitute part of a signed Approval Agreement. You will be required to pay for repairs on any pieces damaged while in your possession. Pre-approval of credit card charges: We reserve the right to Pre-approve credit card charges for merchandise taken on approval. This will typically be do





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Except for Christmas

and Thanksgiving day

10am  to  6pm

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1787 South Broadway
Denver, CO 80210
(303) 998-5632

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